How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
It's easier to use Excel
Our VP Services heard quite an interesting comment from some of the team members at a recent implementation of Tenrox project management software . This customer has spent several months and tens of thousands of dollars to implement the Tenrox...
Read more about It's easier to use Excel...Employee Performance Made (Much) Easier
A couple of months ago, I talked about how important managing employee performance was to the overall success of the business. If anything has changed in those last two months, it is that employee performance is a bigger deal than ever. If you own...
Read more about Employee Performance Made (Much) Easier...The 2009 Spelman College CS Olympiad
We've just sponsored the Seventh Annual Spelman College Computer Science Olympiad for the third consecutive year — something we were proud to do as part of our commitment to supporting computer science education and encouraging talented students...
Read more about The 2009 Spelman College CS Olympiad...Do I stay or do I go? - when to change your CRM re
One interesting question that came up this week was ‘when is it right to change my CRM reseller?’ To position this a bit, a lot of CRM packages, Microsoft CRM being a good example, are sold through resellers and implementation partners rather than...
Read more about Do I stay or do I go? - when to change your CRM reseller......Departures and Arrivals at APX
When we started Adaptive Path 7 years ago, we all left what we were doing and started on a new adventure. In the past few months, we’ve seen a few folks leave Adaptive Path to strike out on their next ventures — Ryan joining start-up Plinky, Bryan...
Read more about Departures and Arrivals at APX...Whose cloud is it anyway?
We were invited to demonstrate our Referral Management Solution at Friday's Cloud Computing Roundtable, put on by TechCrunch. The provocative title of the event was "Whose cloud is it anyway?", and TechCrunch invited a who's who in cloud computing...
Read more about Whose cloud is it anyway? ...